Customer Service Representative
Core
Support members of benefit plans, employers, and healthcare providers by resolving inquiries, educating them on benefits and claims, and ensuring customer satisfaction.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved claims/benefits inquiries
Domain
Health insurance and benefits administration
Deliverable
client delivery
Required skills
Active listening, problem-solving, documentation, empathy, basic computer skills
Preferred skills
Contact center experience, claims or healthcare experience, Microsoft Office
Responsibilities
Resolve customer inquiries and issues efficiently, educate customers about available resources, document all customer correspondence, collaborate with team members to address service issues, anticipate customer needs, utilize AI-enabled tools for efficiency
Seniority
Entry-level, individual contributor