Director of Hospitality, Retail Experiences
Core
Lead the customer-facing, multi-unit food and beverage program in the nationwide Capital One Café network, setting vision, strategy, and operational standards while managing third-party operators and an internal team.
Role type
Director of Hospitality and Retail Operations
Builds
A scalable, premium guest experience program across a nationwide network of bank cafés
Domain
Banking / Hospitality / Retail Operations
Required skills
Strategic planning, multi-unit operations management, vendor/partner management, team leadership, financial management, operational excellence, cross-functional collaboration, performance tracking, menu innovation
Preferred skills
Strategic scaling in multi-unit retail/hospitality, hospitality consulting, storytelling and presentation, problem solving, influencing
Technologies
None stated
Responsibilities
Define and execute F&B program vision and strategy; develop and evolve menu offerings; set and maintain operating standards and SOPs; manage third-party operator performance and contracts; lead and develop an internal team of 5-7 associates; manage program budget and profitability; track KPIs and OKRs; collaborate with Marketing, Design, and Product teams on guest experience integration
Seniority
Director, strategic leadership with hands-on program ownership
