Senior Manager, Product Management - Customer Resiliency Web and Mobile App Experience Lead
Core
Lead the Collections and Recoveries customer experience via web and mobile channels for millions of delinquent card customers, driving business value and responsible debt management.
Role type
Senior Manager, Product Management (People Leader)
Builds
Collections and Recoveries web and mobile applications
Domain
Financial Services / Credit Risk / Customer Resiliency
Deliverable
product features
Required skills
Product management, People leadership, Web and mobile full stack product experience, Stakeholder management, Strategic decision making, Cross-functional collaboration
Preferred skills
Translating business strategy into consumer-facing digital products
Responsibilities
Lead two web teams and two mobile teams, define unified customer experience roadmap, partner with design, marketing, operations, compliance, and data science, manage complex customer experience charter
Seniority
Senior, hands-on IC with people leadership