Employee and Customer Experience Team Lead
Core
Design and implement employee engagement strategies and support gameday customer service operations at a soccer-specific stadium.
Role type
Team Lead for Employee and Customer Experience
Builds
Employee engagement programs and gameday customer service operations
Domain
Live events and sports venues
Required skills
Employee engagement strategy design, onboarding and retention program support, engagement survey data analysis, internal communications management, stakeholder partnership, gameday operations management
Preferred skills
Flexibility to adapt to changes, self-motivation, teamwork, fast-paced environment adaptability
Responsibilities
Design employee engagement strategies, support onboarding and recognition programs, analyze engagement survey data, manage internal communications, partner with operations and HR, manage day-to-day gameday customer service team operations
Seniority
Individual Contributor, Team Lead