Order Success Representative | LGM Buffalo
Core
Execute customer orders from start to finish to ensure completion, accuracy, and satisfaction while coordinating with vendors and sales teams.
Role type
Order Success Representative
Builds
Customized merchandise and retail experiences for live events and venues
Domain
Live events, sports, and entertainment merchandise
Deliverable
product features
Required skills
order management, invoicing system operation, vendor coordination, customer support, art sheet completion, billing review, credit processing, documentation filing
Preferred skills
AI tool usage, independent work, deadline management, prioritization, attention to detail
Responsibilities
Quote products based on customer specifications, input orders into invoicing systems, review customer billing and invoicing, provide customer support for returns and damages, reconcile vendor invoices with customer invoices, meet with customers to determine needs, check in and receive time-sensitive products from vendors, file customer order documentation
Seniority
Individual Contributor, entry to mid-level