Order Success Representative | LGM Buffalo
Core
Execute customer orders from start to finish to ensure accuracy, completion, and satisfaction for live event venues and brands.
Role type
Order Success Representative
Builds
Customized merchandise and retail experiences for live events, venues, and brands
Domain
Live events, sports, entertainment, hospitality, and branded merchandise
Deliverable
product features
Required skills
order management, invoicing system operation, vendor coordination, customer support, billing reconciliation, art sheet completion, deadline management, attention to detail
Preferred skills
AI tool usage, independent work, prioritization
Technologies
invoicing systems, AI tools
Responsibilities
Quote products based on customer specifications, input customer orders into invoicing system, review customer billing and invoicing, provide customer support regarding orders and returns, reconcile vendor invoices with customer invoices, check in and receive time-sensitive products from vendors, file customer order documentation
Seniority
Individual Contributor, entry to mid-level