Guest Services
Core
Providing exceptional customer service, handling guest inquiries, and ensuring a smooth stay for guests at live events venues.
Role type
Guest Services Representative
Builds
Guest experiences and operational flow at event venues
Domain
Live events and hospitality
Deliverable
client delivery
Required skills
Greeting guests, administering check-ins/check-outs, assigning rooms, delivering mail/messages, coordinating with bell service, providing transport and restaurant advice, accommodating guest requests
Preferred skills
Event experience, high energy levels, problem-solving under stress, multitasking, conflict management
Responsibilities
Greeting guests upon arrival, administering check-ins and check-outs, providing front desk services, assigning rooms, delivering mail and messages, coordinating with bell service, providing information on transport and restaurants, accommodating general and unique requests
