Director of Operations
Core
Strategic leadership and oversight for all operational functions at Marshall Health Arena, ensuring seamless event execution and operational excellence.
Role type
Director of Operations (Venue/Facility)
Builds
Operational readiness and successful execution of large-scale live events (conventions, concerts, outdoor programming) across a convention center and arena.
Domain
Live events, venue management, facility operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cross-functional team leadership, budget development and execution, operational standards establishment, physical plant maintenance oversight, safety compliance management, KPI monitoring, strategic planning
Preferred skills
Facility Management or Engineering background, experience with arena/convention center environments, ability to manage multiple projects simultaneously
Technologies
Microsoft Office (Excel), Maintenance Manager software
Responsibilities
Directs venue operations (Engineering, Building & Grounds, Technical Services, Public Safety, Security, Custodial, Parking); Coordinates with internal departments, promoters, clients, and vendors; Establishes operational policies and procedures; Oversees physical plant integrity; Leads annual operating and capital budget development; Drives safety culture and compliance; Partners with General Manager on operational strategy; Monitors KPIs for continuous improvement.
Seniority
Senior, hands-on IC with supervisory responsibilities