Guest Services Supervisor
Core
Supervise guest services staff and operations at Barclays Center during live events to ensure guest satisfaction and safety.
Role type
Guest Services Supervisor
Builds
Live entertainment experiences at Barclays Center
Domain
Sports and entertainment venue operations
Deliverable
client delivery
Required skills
Team leadership, staff training, conflict resolution, operational coordination, performance management, safety compliance
Preferred skills
Sports/entertainment industry experience, Microsoft Office proficiency, physical stamina for standing/walking
Technologies
Microsoft Word, Excel, Outlook, ABI
Responsibilities
Deploy staff for events and assign breaks/tasks, train staff in guest service skills, mentor and coach employees, handle guest concerns and de-escalate conflicts, coordinate with security and other departments, ensure equipment checkout/check-in procedures
Seniority
Mid-level supervisor, hands-on leadership