Tour Ambassador Supervisor
Core
Supervise and deploy tour guides and ambassadors to lead groups through SoFi Stadium, ensuring safety and operational efficiency.
Role type
Tour Ambassador Supervisor
Builds
Guided stadium tours for visitors
Domain
Sports & Entertainment / Live Events
Deliverable
product features
Required skills
Customer service, Team leadership, Operational planning, Safety management, Ticketing operations, Physical stamina
Preferred skills
Public speaking, Bilingualism, TicketMaster experience
Technologies
Microsoft Word, Excel, Ticket scanners, 2-way radio
Responsibilities
Conduct deployment of Tour Guides and Tour Ambassadors at the start of each shift, Delegate tasks to Tour Guides and Tour Ambassadors, Ensure proper staffing and breaks are given to Tour staff, Provide exceptional customer service to visitors, Conduct Box Office responsibilities including ticket sales and redemption, Setup and teardown of daily tour operation supplies, Lead Tour Guides and Tour Ambassadors during Events, Facilitate a group getting through SoFi Stadium in a safe and effective way, Ensure safety of all visitors
Seniority
Individual Contributor, Supervisory level