Food Service Manager
Core
Lead catering staff to ensure efficient operations, high production, and excellent customer service during events.
Role type
Food Service Manager
Builds
Catering events and client experiences
Domain
Hospitality / Food & Beverage
Deliverable
client delivery
Required skills
Union and non-union staff management, front and back of house operations, event execution, food safety and sanitation enforcement, cross-departmental coordination, shift scheduling, MS Office proficiency, POS systems
Preferred skills
MICROS system experience, union experience
Technologies
MS Word, MS Excel, POS systems, MICROS
Responsibilities
Oversee employees during busy events, maintain customer service standards, train food and beverage staff, organize event set-up, enforce food safety procedures, coordinate with culinary and operations departments, manage staffing levels
Seniority
Mid-level, hands-on IC
Full job description
POSITION SUMMARY
We are looking for a Food Services Manager to lead our catering staff. You will motivate our union and non-union staff to provide excellent customer service. Responsibilities include ensuring efficient catering operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our events run smoothly and customers have pleasant experiences.
POSITION DUTIES
• Oversee employees, including union and non-union supervisors during busy events
• Preserve and execute excellent levels of internal and external customer service
• Maintain a strong presence on the floor during events to oversee execution of event plans
• Train and instruct food and beverage employees on procedures, equipment, service standards, etc…
• Organize and monitor set-up of assigned catering events.
• Enforce food service sanitation and safety, food handling procedures
• Coordinate with other departments including culinary, sales, operations, housekeeping, and any other division in order to solve problems and meet client expectations
• Work with Director of Ops and Scheduling Department regarding proper staffing levels for events
QUALIFICATIONS
• Minimum 2 year of proven experience in a food and beverage managerial role.
• MS Word, MS Excel, POS Proficient, MICROS a plus
• Ability to work all shifts including nights, weekends and holidays as needed
• Good written and verbal communications skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to execute instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Union Experience a plus
WORKING CONDITIONS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; stand and use hands to finger, handle or feel. Position also includes frequent temperature changes (walk-ins, freezers) for short periods. Must regularly lift and or move up to 100 pounds. Must be able to withstand loud noise in the environment
Salary range: $70,000-$76,0000
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Promotion from within is encouraged whenever qualified employees of Legends Global are available. Interested employees are urged to contact Human Resources if qualified for any of the above openings.
Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States. Final candidates will be required to undergo a background check.