Box Office Manager
Core
Manage box office operations for high-volume venues, including ticket sales, inventory control, and event coordination.
Role type
Box Office Manager
Builds
Ticket sales, event logistics, and customer service for live entertainment venues
Domain
Live entertainment / Event management
Deliverable
product features
Required skills
Ticketmaster platform, Archtics, accounting, customer service, supervisory experience, inventory management, cash handling
Preferred skills
Box office experience in similar environment, supervisory experience
Technologies
Ticketmaster, Archtics, Excel
Responsibilities
Build shows and secondary events on Ticketmaster; forecast labor and communicate with departments; update weekly calendars and trackers; prepare daily business transaction reports; supervise and schedule ticket sellers; complete weekly payroll; process group sales and complimentary ticket requests; coordinate event information between promoters, facility, and ticket company; maintain communication with ticket company for system updates; manage cash bank and ticket inventory; prepare final Box Office statements; handle customer complaints and service requests; maintain event files (seats on-hold, vouchers, audits); reconcile ticket sales, money received, and change banks; open/close ticket windows; dispense tickets and accept payment; manage seat relocations and Will-Call windows.
Seniority
Mid-level, supervisory IC