Box Office Manager
Core
Manage daily box office operations, ticket sales, and event logistics for a high-volume venue using the Ticketmaster platform.
Role type
Box Office Manager
Builds
Ticket sales, event operations, and customer service experiences
Domain
Live entertainment / Event management
Deliverable
product features
Required skills
Ticketmaster platform proficiency, accounting and financial procedures, staff scheduling and supervision, cash handling and reconciliation, customer service, spreadsheet management
Preferred skills
Archtics experience, prior box office experience in similar environments, supervisory experience
Technologies
Ticketmaster, Archtics, Excel
Responsibilities
Forecast show labor, process group sales and complimentary ticket requests, supervise ticket sellers and complete payroll, maintain ticket inventory and daily reports, handle customer complaints and service requests, coordinate event information between promoters and ticket companies, manage seat relocations and Will-Call windows
Seniority
Mid-level, hands-on IC