Suites Floor Supervisor
Core
Oversee event-day operations for assigned suites at Rogers Centre, ensuring elevated hospitality service delivery to suite holders and guests.
Role type
Suites Floor Supervisor
Builds
Premium suite experiences for event attendees
Domain
Live events / Hospitality / Stadium operations
Deliverable
product features
Required skills
Supervisory leadership, guest service, organizational time management, problem-solving, conflict resolution, verbal communication, POS and suite management systems proficiency
Preferred skills
Experience in suites/premium hospitality/catering/fine dining, stadium/arena/hotel/event environment background, Smart Serve certification, food handler certification
Technologies
POS systems, suite/event management systems
Responsibilities
Supervise suite attendants and service staff, oversee pre-event suite preparation, monitor in-event service delivery, oversee post-event breakdown, record suite consumption, create and monitor service/sales incentives, coordinate staff deployment, train and coach staff, handle guest inquiries and complaints, collaborate with culinary/bar teams, ensure policy compliance, support continuous improvement
Seniority
Individual Contributor, Supervisory