Box Office Manager
Core
Oversees ticket sales, box office operations, and guest experiences at a live event venue.
Role type
Box Office Manager
Builds
Ticket inventory, daily sales reports, and guest service experiences
Domain
Live entertainment / Sports venues
Deliverable
product features
Required skills
Ticket sales operations, cash handling and reconciliation, staff supervision and training, customer service, event coordination, accounting procedures
Preferred skills
Box office experience in similar environments, supervisory experience
Technologies
Computer ticketing systems
Responsibilities
Direct daily box office operations per manual standards, coordinate event information between promoters and ticket vendors, establish ticket pricing and seating configurations, monitor daily sales and communicate with directors, prepare cash banks and final settlement statements, handle customer complaints and service requests, supervise and train ticket sellers, manage Will-Call and reservations, perform manager-on-duty duties
Seniority
Mid-level, hands-on IC with supervisory responsibilities