Guest Experience Ambassador
Core
On-site guest service and retail operations at a live event venue, handling ticket sales, merchandise, and photo experiences.
Role type
Guest Service Ambassador (Retail & Ticketing)
Builds
Ticket sales, retail merchandise, and photo prints for event guests
Domain
Live events and venues
Deliverable
product features
Required skills
Ticket sales, POS system operation, cash handling, retail sales, customer service, inventory management, photo printing
Preferred skills
Prior experience in ticket sales/retail/attractions, passion for Boston, multi-lingual capabilities
Technologies
Point-of-sale (POS) systems, kiosk systems
Responsibilities
Greet guests and sell tickets, process cash and card transactions, manage retail inventory and visual merchandising, capture and print photo souvenirs, resolve customer inquiries and complaints
Seniority
Individual Contributor, entry to mid-level