Venue Technology Supervisor - Gorge Amphitheater
Core
Provide event day setup and support for multiple point-of-sale systems, desktop support, and IT infrastructure maintenance at a sports and entertainment venue.
Role type
Venue Technology Supervisor (IT Support)
Builds
Point-of-sale systems, desktop environments, and network infrastructure for events
Domain
Sports and entertainment venue operations
Required skills
PC hardware knowledge, networking (TCP/IP, VLANs), Windows OS administration, wireless LAN concepts, virtual environments, cable crimping, SQL/Counterpoint/Quest systems
Preferred skills
Event support experience, retail sales experience, industry certifications
Technologies
Windows 2003/2008/2008R2, Windows XP/7, Microsoft Office Suite, Quest, Counterpoint, SQL, CAT5/6
Responsibilities
Provide event day setup and support of multiple point-of-sale systems, Provide excellent desktop support services to internal staff, Work with vendors and service providers to resolve issues and implement changes, Conduct stadium walk-through to ensure all systems are operational prior to and during all events, Replacement of defective hardware before, during and after events, Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions, Tracking RMA's of all equipment inbound and outbound for repairs, Serves as building wide point of contact on IT related matters
Seniority
Mid-level, hands-on IC