Guest Experience Representative - INTRUST Bank Arena
Core
Deliver amazing guest experiences through world-class entertainment by providing front-line support including ticket scanning, ushering, and venue assistance.
Role type
Guest Experience Representative (front-line venue support)
Builds
Welcoming, safe, and memorable environments for event guests
Domain
Entertainment venues / Hospitality
Deliverable
product features
Required skills
Guest-first mindset, Customer service excellence, Interpersonal communication, Problem-solving, Attention to detail, Team collaboration
Preferred skills
Experience in customer service, hospitality, or entertainment venues
Technologies
Ticket scanning devices, Two-way radios
Responsibilities
Welcome guests and answer inquiries, Conduct zone safety checks, Assist with accessibility services, Support crowd control and traffic flow, Handle guest complaints and concerns, Operate ticket scanning equipment, Monitor guest behavior and report safety issues, Maintain cleanliness of assigned areas
Seniority
Entry-level to Junior, hands-on IC