Guest Experience Representative - INTRUST Bank Arena
Core
Front-line guest support and venue operations ensuring a welcoming, safe, and memorable environment for event attendees.
Role type
Guest Experience Representative (front-line service)
Builds
Seamless guest experiences at live entertainment events
Domain
Entertainment venues / Hospitality
Deliverable
product features
Required skills
Guest-first mindset, customer service excellence, problem-solving, attention to detail, teamwork, adaptability, physical mobility
Preferred skills
1-2 years in customer service, hospitality, or entertainment venue experience
Technologies
Ticket scanning devices, two-way radios
Responsibilities
Welcome guests and answer inquiries, conduct zone safety checks, assist with accessibility and seating, manage crowd control, handle complaints, operate ticket scanning equipment, maintain cleanliness, follow emergency procedures
Seniority
Entry-level to Junior, hands-on IC
