Guest Services Representative
Core
Assisting patrons during live events with ushering, ticket taking, crowd management, and guest services at a major entertainment venue.
Role type
Guest Services Representative (Event Operations)
Builds
Safe and enjoyable live event experiences for concert, sports, and convention attendees.
Domain
Live entertainment venues and event management
Deliverable
client delivery
Required skills
Guest relations, crowd management, ticket scanning, emergency response, radio communication, conflict de-escalation, facility rule enforcement, physical stamina
Preferred skills
None stated
Technologies
Ticket scanners, 2-way radios
Responsibilities
Greeting and directing guests, screening for prohibited items, managing crowd flow, responding to emergency situations, using ticket scanners for entry, directing complaints to supervisors, maintaining clean venue areas post-event
Seniority
Entry-level, hourly part-time