Clinical Business Operations Representative 3
Core
Facilitates prompt resolution of pre- and post-care problems in a high-volume epilepsy practice, managing patient scheduling, records, and administrative functions.
Role type
Clinical Business Operations Representative
Builds
Patient care coordination and administrative workflows for the Epilepsy Monitoring Unit (EMU) and epilepsy clinic
Domain
Healthcare / Neurology / Epilepsy
Required skills
Patient scheduling, clinical record review, insurance verification, call triage, HIPAA compliance, cross-functional collaboration
Preferred skills
Learning agility, technical proficiency with office software, clear communication
Technologies
Office software, relevant computer applications
Responsibilities
Coordinate patient scheduling for EMU admissions and epilepsy clinic appointments; Obtain and verify patient demographic and insurance information; Review clinical records for completeness and authorization; Answer and triage high-volume incoming calls; Collaborate with physicians, nursing staff, and administrative personnel to facilitate patient flow; Provide cross-coverage for team members during staffing shortages
Seniority
Mid-level, hands-on operational support