Customer Service Representative 3
Core
Receives, reviews, and addresses customer inquiries, complaints, and service requests; guides lower-level staff and handles complex problems within the Pathology Department.
Role type
Senior Customer Service Representative (Pathology Coordination)
Builds
Pathology case coordination workflows and diagnostic service continuity
Domain
Healthcare / Pathology
Deliverable
client delivery
Required skills
Problem analysis, confidential information handling, time-sensitive prioritization, pathology documentation knowledge, cross-functional collaboration, software proficiency (EPIC, CoPath, Microsoft Office)
Preferred skills
Experience with frozen-section support, specimen tracking, external facility liaison
Responsibilities
Monitor shared inbox and route messages, coordinate pathology services and case requests, review orders for accuracy, obtain pathologist approval for send-outs, track and return pathology cases, investigate missing specimens or discrepancies, provide backup support for diagnostic workflows
Seniority
Senior, hands-on IC