Clinical Business Operations Representative 1
Core
Facilitates prompt resolution of pre and post care problems in daily clinical operations for the Department of Psychiatry at University of Miami/UHealth.
Role type
Administrative and receptionist support for clinical operations
Builds
Patient care workflows and administrative support for psychiatry providers
Domain
Healthcare / Psychiatry
Required skills
Patient record management, Insurance verification, Call triage, Appointment scheduling, Prescription prior authorization, Clinical letter preparation, Epic system navigation, Document management
Preferred skills
Learning agility, Technical proficiency with office software, Clear written and verbal communication
Responsibilities
Answering incoming calls and triaging inquiries, Managing patient demographics and insurance information, Reviewing clinical records for completeness, Scheduling patient appointments, Initiating and managing prescription prior authorizations, Preparing and distributing provider clinical letters, Responding to emails and CRM messages, Uploading documents and managing referrals in Epic
Seniority
Entry-level, no experience required