Patient Access Representative 1 (On-Site) (H)
Core
Registers patients for clinical services by obtaining information, verifying insurance, collecting payments, and scheduling appointments.
Role type
Patient Access Representative
Builds
Patient registration and front-end revenue cycle processes
Domain
Healthcare administration
Required skills
Data entry, Insurance verification, Appointment scheduling, Cash handling, HIPAA compliance, Patient communication
Preferred skills
Knowledge of healthcare regulatory guidelines (OSHA, HIPAA, JC, AHCA, EMTALA, CMS), Self-serve technology navigation
Technologies
EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, Aria Oncology
Responsibilities
Register patients and verify insurance benefits, Collect payments and reconcile vouchers, Schedule and manage appointments, Explain consent forms and HIPAA policies, Assist patients with self-serve technology, Answer and triage telephone calls, Handle cash deposits and end-of-day reconciliation
Seniority
Entry-level, full-time staff