Surgery Services Representative 2 (H) Full Time Bascom Palmer Eye Institute Miami, FL
Core
Oversees and serves as a source of knowledge for junior representatives to ensure an excellent healthcare experience for patients; supervises scheduling, reconciliation, and credentialing functions.
Role type
Surgery Services Representative
Builds
Operating room schedules, surgical and anesthesia records, patient estimates, and collections
Domain
Healthcare / Ophthalmology
Deliverable
dashboards & analysis
Required skills
Scheduling management, Insurance verification, Medical records compliance, Patient authorization processing, Revenue cycle management, Customer grievance resolution
Preferred skills
Learning agility, Technical proficiency, Teamwork, Communication
Responsibilities
Acquires and reconciles operating room schedules and surgical records; Verifies insurance information and confirms patient coverage eligibility; Works with billing staff and physicians to ensure medical records compliance; Maintains organized records of charges; Responds to and resolves complex customer grievances; Obtains authorizations, pre-certifications, and referrals; Creates estimates for hospital and professional fees; Monitors cancellations to maintain schedules and fill slots; Collaborates with scheduling departments to optimize patient scheduling.