Student Services Coordinator - Hybrid
Core
Deliver high-quality customer service to applicants, admitted students, and families while managing admission inboxes, student records, and mail operations.
Role type
Student Services Coordinator (Enrollment Management)
Builds
Operational processes for undergraduate admission and student financial assistance
Domain
Higher Education / Student Records Management
Deliverable
Dashboards & analysis | Client delivery
Required skills
Student Information System (SIS) proficiency, Records management concepts, Data accuracy verification, Inbox management, Mail operations handling, Team supervision, Budget adherence
Preferred skills
Bachelor's degree in related field, 1+ year higher education experience
Technologies
Slate, Student Information Systems, CRM
Responsibilities
Manage and coach student assistants; Administer Admission and My Documents inboxes; Handle escalated call and email issues; Manage on-site mail and document submission operations; Review high school transcripts; Serve as primary contact for student/parent inquiries; Load and index student records; Troubleshoot data discrepancies in student records systems.
Seniority
Individual Contributor, entry-level to mid-level