Patient Experience Specialist 1 - Desai Sethi Urology Institute
Core
Provides oversight of patient care experience, intervenes in service recovery, and ensures a positive healing environment for patients and families at the Desai Sethi Urology Institute.
Role type
Patient Experience Specialist
Builds
Patient-centered care environment and service recovery processes
Domain
Healthcare / Urology
Deliverable
client delivery
Required skills
Service recovery, patient communication, conflict resolution, data analysis (Press-Ganey/Qualtrics), cultural coaching, policy adherence
Preferred skills
High-pressure stress management, technical proficiency with office software, learning agility
Responsibilities
Provide in-the-moment service recovery for patients and families; coordinate high-profile patient services; analyze patient experience data to drive action plans; facilitate a culture of compassion among staff; assist with patient navigation and transportation; report patient concerns to primary nurses and representatives.
Seniority
Individual Contributor, mid-level