Patient Experience Specialist 1 - Desai Sethi Urology Institute
Core
Provides oversight of the patient care experience, intervenes in service recovery, and ensures a peaceful healing environment for patients and families at the Desai Sethi Urology Institute.
Role type
Patient Experience Specialist
Builds
Positive patient experiences and a high-performing unit culture
Domain
Healthcare / Urology
Required skills
Problem-solving, Communication, Teamwork, Technical Proficiency, Critical thinking, Learning Agility
Responsibilities
Provide in-the-moment service recovery and address patient/family issues; Coordinate high-profile patient services; Act as liaison between patients, families, and clinical staff; Analyze patient satisfaction data (Press-Ganey, Qualtrics) to improve outcomes; Assist with patient navigation and portal sign-ups; Conduct rounding to manage waiting times and service expectations.