Manager, Digital Workspace Support
Core
Oversees support and operation of enterprise digital workspace tools ensuring reliable, secure, and effective use of systems for communication, collaboration, and productivity.
Role type
Manager, Digital Workspace Support
Builds
Enterprise digital workspace services (email, cloud collaboration, videoconferencing, file storage, data collection, security tools)
Domain
Higher Education / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Digital workspace system support, team supervision, incident management, access administration, process improvement, stakeholder partnership, vendor management, change management, service level monitoring, policy compliance
Preferred skills
Supervising service or help desk employees
Technologies
Microsoft 365, Google Workspace, Zoom, Box, Qualtrics
Responsibilities
Designs improved work systems by revising standards, policies, and procedures; Oversees Tier 2 support for enterprise digital workspace systems; Manages resolution of escalated incidents and service requests; Provides technical direction to support staff; Oversees access administration and support processes; Supervises, trains, and evaluates technical support staff; Partners with stakeholders to coordinate incident response and change implementation; Reviews support metrics to identify improvement opportunities.
Seniority
Manager, hands-on leadership
