Senior Manager - Retail Learning and Development
Core
Lead a high-performing team to design, consult, and facilitate end-to-end learning strategies for frontline associates and leaders in Bank Voice, Bank Operations, and Customer Protection, integrating AI to drive business outcomes.
Role type
Senior Manager, Learning & Development (Strategy & People Leadership)
Builds
Enterprise learning solutions, AI-enabled adaptive pathways, and team capabilities in generative AI and modern learning tech
Domain
Financial Services / Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Learning & Development strategy, Client-Facing Learning Consulting, Learning Strategy Creation, Project/Program Management, People Management, AI integration, Executive influence, Team coaching, Learning analytics
Preferred skills
Customer-Facing Operations experience, Curriculum Design, Facilitation
Responsibilities
Consult with senior leaders to align learning solutions with business imperatives; Set multi-year learning strategy and roadmap; Synthesize learning analytics into executive narratives; Drive adoption of AI-enabled learning tools; Direct, coach, and mentor a team of learning professionals; Establish team governance and operational frameworks
