Café Coach - Scottsdale Fashion Sq
Core
Lead a team of Café Ambassadors to deliver high-end banking services and foster human connection in a community hub, focusing on guest experience and team development rather than sales quotas.
Role type
Senior People Manager (Retail Banking)
Builds
A community-focused banking hub with high-performing service teams
Domain
Financial Services / Retail Banking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management, customer service, behavioral coaching, operational excellence, de-escalation, digital innovation, community engagement
Preferred skills
Bachelor's degree, 3+ years in customer/retail/financial services, 2+ years in people management
Technologies
Mobile banking platforms, AI tools, GEMS
Responsibilities
Coach team on behavioral feedback and guest experience, maintain operational standards and compliance, empower team to solve complex customer scenarios, guide community events and partnerships, leverage digital tools to simplify processes, ensure team confidence and professional growth
Seniority
Manager, hands-on leadership