Principal Associate, CMS Operations and Support Specialist- CDX
Core
Frontline champion for Capital One's proprietary Content-as-a-Service (CaaS) platform, managing Tier 1 support, access control, and operational governance for the Foundry ecosystem.
Role type
Senior IC platform operations specialist (CMS)
Builds
Operational hygiene and support for the Foundry content platform
Domain
Financial services / Digital Experience Platforms
Required skills
CMS administration, user access management, Jira/Agile board management, Tier 1 support, SLA monitoring, documentation management
Preferred skills
Marketing operations, financial services experience, GenAI/automation integration
Technologies
Jira, Confluence, Slack, CaaS platforms
Responsibilities
Manage 30–50 weekly Tier 1 support requests, triage and escalate complex issues, manage user access and onboarding, maintain sprint boards and backlog, monitor KPIs and SLAs, draft release notes and newsletters, maintain self-service documentation.
Seniority
Senior, hands-on IC
