Principal Associate, CMS Operations and Support Specialist- CDX
Core
Frontline champion and guardian of Capital One's proprietary Content-as-a-Service (CaaS) platform, managing operational hygiene, Tier 1 support, and access governance for the Foundry ecosystem.
Role type
Senior IC platform administrator (CMS operations)
Builds
Operational stability and user enablement for the Foundry content platform
Domain
Financial services / Digital Experience Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
CMS administration, user access control management, Jira backlog grooming, SLA monitoring, stakeholder communication, documentation management, incident triage
Preferred skills
Marketing operations, financial services domain knowledge, GenAI/automation implementation, platform governance
Technologies
Jira, Confluence, Slack, AllAccess
Responsibilities
Manage Tier 1 support requests and user access approvals; maintain Jira boards and sprint hygiene; monitor SLAs and performance dashboards; update self-service documentation and knowledge bases; coordinate training logistics and release communications.
Seniority
Senior, hands-on IC
