Sr. Associate, Process Manager - SAFE (Hybrid)
Core
Own enablement initiatives centered around technology opportunities to drive change and value from opportunity identification through implementation and adoption for Bank Operations.
Role type
Senior individual contributor process manager (technology enablement)
Builds
Technology enablement solutions and adoption strategies for Bank Operations
Domain
Banking operations and technology process improvement
Deliverable
product features
Required skills
process management, data analysis, Generative AI tools usage, Google Suite/Microsoft Office proficiency, stakeholder collaboration, root cause analysis, incident monitoring
Preferred skills
BPM/Lean/Six Sigma certification, SQL, technology enablement/change management/digital transformation experience
Responsibilities
Lead enablement projects leveraging data and process methodologies; Identify enablement opportunities from incident trends and business needs; Innovate solutions to reduce technical issues; Support practical AI and emerging technology use cases; Develop communications and enablement strategies; Utilize data to uncover root causes and mitigate risks; Monitor incident and alerting needs.
Seniority
Senior, hands-on IC