Lead Production Support Specialist
Core
Lead end-to-end management, stability, and evolution of critical EMV chip and mobile certification cloud platforms, balancing operational performance with platform transformation.
Role type
Lead Production Support Specialist (Platform Owner)
Builds
EMV Certification platforms supporting chip and mobile technologies
Domain
Financial Services / Payment Systems / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Platform lifecycle management, backlog prioritization, incident management, stakeholder management, vendor management, UAT execution, risk mitigation, process documentation, change management
Preferred skills
EMV Certification workflows (Level 2/3), Root Cause Analysis (RCA), enterprise ITSM software (ServiceNow, Jira), vendor SLA enforcement, cloud environments (AWS, Azure), API integrations, automation solutions
Technologies
ServiceNow, Jira Service Management, AWS, Azure
Responsibilities
Own the end-to-end lifecycle of assigned EMV Certification platform(s) from roadmap to operations; Define, prioritize, and maintain the platform backlog; Lead incident management and coordinate issue resolution end-to-end; Drive delivery coordination with vendors and internal stakeholders; Own testing and validation activities; Serve as primary point of contact and accountable owner for assigned platform(s).