Business Applications Analyst II – Communication & Web Platforms
Core
Administer, maintain, and provide technical support for communication and web platforms while analyzing operational processes to drive efficiency.
Role type
Business Applications Analyst II (Communication & Web Platforms)
Builds
Internal communication and web platforms (ContentStack, WPEngine, WordPress, etc.)
Domain
Energy infrastructure / Web platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business requirements analysis, technical solution implementation, change management, process mapping, user acceptance testing, documentation creation, stakeholder engagement, Tier 2/3 technical support
Preferred skills
Lean Six Sigma, SDLC knowledge, ITIL 4, project management, data analysis
Technologies
ContentStack, WPEngine, GitHub, Vercel, WordPress, Social Media platforms, Visio
Responsibilities
Analyze applications and processes to identify inefficiencies; Develop business requirements and translate them into technical requirements; Manage change processes including risk evaluation and testing; Collaborate with cross-functional teams for process enhancements; Create detailed documentation including process maps and user guides; Coordinate implementation of new technology solutions; Establish performance benchmarks and KPIs; Engage with business stakeholders and lead user group meetings; Provide advanced technical support and SME expertise for assigned applications; Develop and maintain user acceptance test scripts; Create training materials and SOPs
Seniority
Mid-level, hands-on IC