Pharmacy Technician I
Core
Liaison between patients, providers, and pharmacists to manage medication refills and coordinate care logistics.
Role type
Pharmacy Technician I (Contact Center)
Builds
Medication renewal requests and patient care coordination workflows
Domain
Healthcare / Pharmacy Operations
Deliverable
client delivery
Required skills
Pharmacy technician licensure, CPhT certification, inbound/outbound calling, electronic medical record navigation, patient triage, appointment scheduling, transportation coordination
Preferred skills
Bilingual Spanish, MS Office/Google Suite proficiency
Responsibilities
Field inbound calls for refill requests, make outbound calls to pharmacies, coordinate with care teams to overcome refill barriers, document patient requests in electronic platforms, arrange transportation for center visits, schedule patient appointments, utilize triage nurse line for acute concerns, execute prescription requests per policy
Seniority
Entry-level, individual contributor