Distressed Passenger Agent
Core
Manage hotel accommodation and ground transportation for passengers affected by flight disruptions, delays, or cancellations.
Role type
Distressed Passenger Agent
Builds
Passenger relocations and accommodation solutions
Domain
Aviation / Travel Logistics
Required skills
Hotel sourcing, rate negotiation, multi-channel booking management, vendor coordination, system data entry, payment processing, shift work adaptability
Preferred skills
Customer service experience, travel/hospitality background, familiarity with booking systems, computer multitasking
Technologies
ConneX App, TA Connections, email, chat, telephone
Responsibilities
Arrange hotel accommodation and ground transportation for distressed passengers; Manage urgent and last-minute passenger relocations; Receive and respond to booking requirements through multiple communication channels; Source suitable and compliant hotel options in markets where contracted hotels are unavailable or sold out; Process vendor payments in line with system settings and contractual payment terms; Accurately record reservations, agreements, approvals, and relevant background details in TA Connections systems.
Seniority
Individual Contributor
