Engineer - Production Support
Core
Provide overall production support for clinical applications across multiple languages, acting as the single point of contact between business and technical teams to monitor status and resolve issues.
Role type
Senior Production Support Engineer (SRE)
Builds
Clinical applications and backend services for CVS Health clients
Domain
Healthcare / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Production support, SRE concepts, Incident/Request/Change Management, .NET debugging, Backend Webservices, Windows Services, TFS, ActiveBatch, ITIL
Preferred skills
Agile/Scrum, Cloud services (Azure/AWS/GCP), Database management (DB2/Oracle/SQL Server), Log4Net, Elastic Search, Kibana, SSIS, SSRS, Healthcare domain experience
Technologies
.NET, C#, AngularJS, ASP.net, VB.net, TFS, ActiveBatch, Azure, AWS, GCP, DB2, Oracle, SQL Server, Log4Net, Elastic Search, Kibana, SSIS, SSRS
Responsibilities
Monitor and provide status of production issues, debug complex system problems spanning the entire hosting stack, drive continuous improvement of services for clients, partner with Business and Account Management teams
Seniority
Senior, hands-on IC