Outbound Call Center Rep
Core
Contact Medicare Advantage and Medicaid members via phone to offer, explain, and schedule free in-home or virtual healthcare evaluations.
Role type
Outbound sales coordinator (healthcare)
Builds
Appointment scheduling for healthcare providers
Domain
Healthcare / Medicare Advantage / Medicaid
Deliverable
client delivery
Required skills
Persuasive communication, script adherence, rebuttal handling, metrics-driven performance, multi-system navigation
Preferred skills
Outbound call center experience, auto dialer usage, high-volume metrics environment experience
Responsibilities
Make 50+ outbound calls per hour using an automatic dialer to schedule health evaluations; Follow 20+ approved scripts and respond to objections; Meet daily productivity and quality goals (e.g., 300-400 dials, 25 appointments); Adjust and cancel appointments with members and providers; Monitor performance metrics via reporting systems; Report member complaints and escalations immediately.
Seniority
Entry-level to Junior, hands-on IC