Care Solutions Consultant
Core
Guide families through initial conversations about in-home, non-medical care for older adults, connecting them with Home Instead services via phone, email, chat, and text.
Role type
Sales Consultant (Inbound/Outbound)
Builds
Home Instead in-home care services for older adults
Domain
Senior care / Home health services
Deliverable
client delivery
Required skills
Phone-based sales, customer service, high-volume call center experience, CRM usage (Salesforce), remote work management
Preferred skills
Home care, healthcare, or senior services experience
Responsibilities
Manage inbound and outbound calls with potential clients, listen to client needs and match them to care solutions, communicate services and schedule follow-up consultations, meet sales metrics including call volume and conversion rates, use CRM tools to track activity
Seniority
Entry-level to Mid-level, hourly individual contributor