Care Management Associate, Engagement Hub
Core
Telephonic outreach and enrollment of eligible Medicaid members to facilitate care coordination and promote effective utilization of healthcare services.
Role type
Care Management Associate (Engagement Hub)
Builds
Member enrollment into care management programs and care plan implementation
Domain
Healthcare / Medicaid / Behavioral Health
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Telephonic communication, Medical terminology, Data entry, Regulatory compliance, Documentation, Problem solving
Preferred skills
Bilingual (Spanish), Multi-tasking, Customer service, Independence, Team collaboration
Technologies
Microsoft Word, Outlook, Excel
Responsibilities
Direct member outreach and engagement via telephone, Facilitate case assignment and warm transfers to care managers, Answer calls and take messages, Maintain accurate documentation in electronic records, Adhere to compliance and confidentiality policies
Seniority
Individual Contributor, Entry to Mid-level