Agency Service Rep III
Core
Provide advanced, high-touch service and operational support for Medicare and Dual Eligible members, focusing on the Spanish-speaking community in Houston.
Role type
Senior customer service representative (health insurance)
Builds
Member enrollment, billing maintenance, and program guidance
Domain
Health insurance / Medicare & Medicaid
Deliverable
client delivery
Required skills
Bilingual English/Spanish, Medicare/Medicaid knowledge, enrollment/billing transactions, high-volume customer service, Microsoft Office/CRM proficiency
Preferred skills
Health insurance experience (senior/disabled), sales/broker support, Texas Health & Life Insurance license
Technologies
Salesforce, Microsoft Office (Outlook, Excel, Word)
Responsibilities
Assist members in person, by phone, and in writing; Respond to inquiries about plan information and benefits; Perform basic enrollment and billing maintenance; Coordinate mailings and fulfillment requests; Support community outreach events
Seniority
Senior, hands-on IC