2nd Level Support Consultant
On-site · United Kingdom
Core
Provide expert advice, problem-solving, and support for business-critical software applications to new and existing customers.
Role type
2nd Line Support Specialist (Application Support & QA)
Builds
Business software applications for commercial payments
Domain
Financial technology / Commercial payments
Required skills
Application support, incident management, UAT, SQL, JIRA, TFS, Agile collaboration, customer requirements analysis, user training
Preferred skills
3rd line support experience, advanced SQL, specific payment domain knowledge
Responsibilities
Manage software incidents and tickets, replicate and document issues, liaise between users and development teams, perform unit/regression/UAT testing, configure solutions based on customer requirements, deliver virtual or onsite user training
Seniority
Mid-level, hands-on IC