IT Production Support Analyst
Core
Supporting and maintaining production environments for critical business systems in the Cross-Border division, ensuring reliability and minimizing service disruption.
Role type
IT Production Support Analyst
Builds
Operational stability for corporate payment systems
Domain
Financial services / Payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, SQL, ITIL processes, monitoring tools, root cause analysis, change management, scripting, stakeholder coordination
Preferred skills
None stated
Technologies
Dynatrace, SQL
Responsibilities
Monitor and maintain production environments, manage high-priority incidents, perform routine operational checks, respond to alerts, triage user-reported issues, analyze complex issues and raise defects, create data remediation scripts, contribute to change and knowledge management, participate in on-call rota
Seniority
Mid-level, hands-on IC
