Lead Director - Production Services Operations - Digital Data Analytics & Technology
Core
Lead centralized production services and operational governance for Pharmacy Services (Caremark) within CVS Health's Digital, Data, Analytics & Technology team, ensuring system stability, uptime, and continuous process improvement.
Role type
Senior Director, Production Operations & SRE Leadership
Builds
Production stability, resilience, and operational governance for multiple technology towers and infrastructure
Domain
Healthcare technology, Pharmacy Services, Large-scale IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Production operations management, SRE leadership, Cross-functional collaboration in matrixed environments, Operational governance, Process engineering, Incident and problem management, KPI and OKR definition, Executive data analytics reporting
Preferred skills
Lean Six Sigma, Production management software proficiency, Executive presence
Technologies
Production management software, Operational dashboards
Responsibilities
Lead centralized Production Services defining ownership boundaries, Coordinate production activities across departments, Establish and enforce operational governance standards, Oversee production stability and resilience, Drive initiatives for process improvement and continuous improvement, Lead, mentor, and develop a high-performing team of production professionals
Seniority
Director, hands-on leadership with strategy
