IT Support Tech I
Core
Provide primary technical support for employee hardware, software, and system issues within a manufacturing environment.
Role type
Entry-level IT Support Specialist
Builds
Desktops, laptops, peripherals, printers, and user accounts
Domain
Manufacturing / Enterprise IT
Required skills
hardware troubleshooting, software troubleshooting, Microsoft Windows support, Microsoft Office 365 support, Microsoft Teams support, Microsoft Intune support, Active Directory management, user account setup, printer configuration, MES support, documentation
Preferred skills
Bachelor's degree in CS/IT, 1+ years IT support experience, A+ certification, Microsoft certification, Oracle support experience, SQL database exposure, manufacturing environment experience
Technologies
Microsoft Windows, Microsoft Office 365, Microsoft Teams, Microsoft Intune, Active Directory, MES, Oracle, SQL
Responsibilities
Serve as primary point of contact for technology support requests, troubleshoot and resolve hardware/software/system/application issues, install and maintain desktops/laptops/peripherals/printers, assist with user account setup and access requests, support Manufacturing Execution Systems (MES), document support requests and resolutions, contribute to knowledge base articles, partner with users to understand issues
Seniority
Entry-level / Junior