Senior Project Manager
Core
Lead strategic initiatives, partner onboarding, and cross-functional projects to streamline workflows and improve post-sales service delivery for RingCentral's agentic voice AI portfolio.
Role type
Senior Program Manager (Strategic Partnerships & Operations)
Builds
AI-powered business communications platform (AIR, AVA, ACE) and partner service delivery
Domain
Telecommunications / AI / Business Communications
Deliverable
production ML models
Required skills
Program/Project Management, Enterprise Client & Partner Management, Cross-Functional Collaboration, Escalation & Risk Management, Performance Monitoring & Reporting, Process Improvement
Preferred skills
Global Service Provider Experience (APAC), Technical/IT Background, Partner Onboarding & Service Delivery, Forecasting & Resource Planning, Project Management Tools (Jira), Strategic & Analytical Thinking
Technologies
Jira, AI agents, voice AI platforms
Responsibilities
Lead strategic initiatives and partner onboarding; Build relationships with Service Providers and align internal teams; Streamline workflows and manage escalations; Track project milestones and analyze SLA performance; Serve as central point of contact for partners and senior leaders.
Seniority
Senior, hands-on IC