Senior Engineering Manager
Core
Lead a team of software engineers to drive the Analytics roadmap, modernize the analytics stack, and ensure KPI integrity for RingCX, an AI-powered contact center solution.
Role type
Senior Engineering Manager (Analytics)
Builds
End-to-end analytics platforms, data pipelines, and customer-facing reporting systems for RingCX.
Domain
Telecommunications / Contact Center / Data Engineering
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Java, ETL pipeline design (Airflow, Spark, Apache Beam, AWS Glue), SQL, relational database design, modern analytical datastores (ClickHouse, BigQuery, Snowflake, Redshift), cloud platforms (AWS, GCP, Azure), Kubernetes, CI/CD, team leadership, system architecture, migration of legacy BI tools.
Preferred skills
High-volume event-driven analytics (Kafka, Spark Streaming, Flink), data quality and observability practices, contact center or telecommunications domain experience.
Technologies
Java, Airflow, Spark, Apache Beam, AWS Glue, ClickHouse, BigQuery, Snowflake, Redshift, AWS, GCP, Azure, Kubernetes, Kafka, Flink, GoodData, Tableau, Looker, Power BI
Responsibilities
Lead a team of 5+ software engineers in end-to-end product development; collaborate with product, design, program, and SRE teams; handle hiring, retention, and performance management; contribute 50% of time to hands-on coding, code reviews, and architecture discussions; deliver projects based on roadmap priorities; mentor team members and coordinate daily/sprint activities.
Seniority
Senior, hands-on IC with management responsibilities