AI Forward Deployed Engineer
Core
Deploying agentic AI solutions for enterprise voice and digital customer interactions to automate conversations and drive measurable business outcomes.
Role type
Senior IC AI Forward-Deployed Engineer
Builds
Production-grade agentic AI experiences, multi-turn agent workflows, and integrations with customer systems of record
Domain
UCaaS, Contact Center, Agentic AI, Enterprise Voice
Deliverable
production ML models | product features
Required skills
Large language models, retrieval-augmented generation, vector databases, agent orchestration frameworks, multi-turn agent workflow design, system integrations (CRMs, EHRs, ERPs), compliance controls (HIPAA, PCI), observability and metrics, pre-sales technical demonstrations, business case development
Preferred skills
Telephony domain expertise (SIP, WebRTC, SBCs), CCaaS/UCaaS platform experience, enterprise-scale agentic AI deployment, healthcare/financial services/retail/insurance industry knowledge
Technologies
OAuth 2.0, SAML, SCIM, vector databases, agent orchestration frameworks
Responsibilities
Engage with customers to discover requirements and translate them into AI agent behaviors; Design and implement multi-turn agent workflows including prompt chains and decision logic; Build integrations between AIR Pro and customer systems of record; Serve as senior technical resource during pre-sales engagements including live demonstrations and POC builds; Document integration patterns and provide feedback to Product and Engineering
Seniority
Senior, hands-on IC
