Product Support Receptionist
On-site
Core
Interact with customers of clients to gather details of concerns, document them, and relay messages to clients for RingCentral's AI receptionist product.
Role type
Product Support Receptionist (BPO)
Builds
Support for RingCentral's AIR (AI powered receptionist) product
Domain
Business Communications / AI Voice Agents
Deliverable
client delivery
Required skills
Verbal communication, Client/customer engagement, Experience interacting with US based customers
Responsibilities
Receive inbound calls from customers of clients, Engage and get details of concerns, Document concerns and relay message to client via email, Work closely with Team Manager and other Specialist to help support clients better