Customer Service Agent
Hybrid
Core
Handling customer service calls for elevator and escalator service requests, dispatching technicians, and documenting data.
Role type
Customer Service Agent
Builds
Elevator and escalator maintenance dispatch and customer support
Domain
Elevator and escalator maintenance
Deliverable
client delivery
Required skills
telephone communication, call handling, dispatching, data documentation, document interpretation, CRM system usage
Preferred skills
customer service experience, Salesforce experience
Responsibilities
Answering and registering service and lockout calls, dispatching service requests to technicians, documenting data in the system, providing support to customers and users