Customer Service Supervisor
No visa sponsorship
Core
Supervise and monitor customer service team members to ensure staffing and availability for calls, manage payroll, handle hiring/training, and escalate complaints.
Role type
Customer Service Supervisor
Builds
Customer service operations and team performance
Domain
Call center operations
Deliverable
dashboards & analysis
Required skills
Supervisory experience, Payroll processing, Hiring and training, Coaching and development, Conflict resolution, Time management
Responsibilities
Supervise customer service team members, Perform payroll processes, Manage hiring and training of contract employees, Escalate customer complaints, Ensure adequate staffing based on call volume, Work on punctual projects related to operations